LAST UPDATE: 9 November 2026
1.1 These Terms and Conditions ("Terms") are an agreement between you and Qoves Inc., a Delaware corporation whose address is 1209 Orange Street, Wilmington, DE 19801, United States ("Qoves", "we", "us" or "our"). They apply when you use www.qoves.com, app.qoves.com or any other Qoves website or app (together, the "Site"), and when you buy or use any of our services. Qoves U.K. Ltd and our other affiliates help us provide the services, but your agreement is with Qoves Inc.
1.2 You accept these Terms when you tick the box at checkout or create an account. If you do not agree to them, please do not use the Site or our services.
1.3 Our Privacy Policy explains how we collect, use and protect your personal information, including your photos. Please read it alongside these Terms.
1.4 In these Terms:
1.5 If you live in the United Kingdom or the European Economic Area, the law where you live gives you rights as a consumer that a contract cannot take away. Nothing in these Terms limits those rights.
2.1 You must be at least 18 years old. Our analysis and protocol are not available to anyone under 18.
2.2 If you are under 18 and have paid for a service, contact us at [email protected] and we will refund you in full and delete your information.
2.3 Our services are for your own personal use. Each account is for one person, and you may only submit photos of yourself.
3.1 You must give us accurate and complete information when you create your account, and keep it up to date.
3.2 Keep your login details secure and do not share your account. You are responsible for what happens in your account. If you think someone else has accessed it, tell us straight away at [email protected].
3.3 You may only have one account, unless we agree otherwise.
4.1 Membership. A Membership lasts one year from the date of purchase and includes one Report per membership year, your personalized protocol, and messaging with the Care Team about your Report.
4.2 How Reports are made. We prepare your Report from your photos and questionnaire answers using Qoves' facial measurement models, which combine our own models with third-party AI services, together with review by our team. Measurements are estimates. Their accuracy depends on your photos and answers, and a Report may contain inaccuracies.
4.3 Visualizations. Images that show possible changes to your appearance are illustrations to help you explore ideas. They are not predictions of what any treatment, product or procedure will achieve.
4.4 Delivery times. We aim to deliver your Report within the time shown at checkout. Delivery times are estimates. They start once you have submitted all the photos and answers we need, and they can be longer if we need new photos from you. With Express Delivery, we aim to deliver within 48 hours of your complete submission.
4.5 Care Team. The Care Team can answer questions about your Report and protocol. Care Team messages are general information, not medical advice, and the Care Team cannot help in an emergency.
4.6 Changes to our services. We improve our services over time and may change how they work.
4.7 Qoves for Clinics. These Terms do not cover our services for clinics and practitioners.
5.1 Surgical Report is a visual exploration: a purely aesthetic hypothesis of how different changes could alter your appearance. It is not medical advice, and it does not tell you whether you are a candidate for any procedure or whether a procedure is suitable for you.
6.1 Qoves does not provide medical or clinical services. Our Reports, protocols, visualizations and Care Team messages are general information about appearance. They are not medical advice, diagnosis or treatment.
6.2 Using our services does not create a doctor-patient relationship with Qoves or with anyone who advises Qoves. Doctors who advise us on our methods are not your doctors and do not review your Report.
6.3 We do not assess whether any treatment or procedure is suitable or safe for you, and this cannot be judged from photos alone. Always speak to a qualified professional before starting any treatment, procedure or prescription product, and before any new product or routine if you have a medical condition, are pregnant or breastfeeding, or take any medication. Check product ingredients and patch test before use.
6.4 If you often feel distressed about your appearance, please speak to a doctor or mental health professional. Qoves is not a substitute for that support. If you are in crisis, contact your local emergency services.
6.5 Decisions about treatments, procedures and products are yours. Treatments and products from third parties are their responsibility, not ours.
7.1 You own Your Content.
7.2 You give us a non-exclusive, worldwide, royalty-free license to store, process, analyze and edit Your Content, including to create visualizations, and to show it to you, only so that we can provide our services, support you, carry out quality review, keep our records and comply with the law. This license ends when Your Content is deleted.
7.3 We only use your photos to train our models if you separately agree, and you can withdraw that agreement at any time by emailing [email protected]. Saying no does not affect your Report. We never use photos of Illinois residents for training.
7.4 We will not use your photos, Report or results in advertising or marketing, or publish them, without your separate written permission.
7.5 When you submit Your Content, you confirm that:
7.6 We may refuse or remove content that breaks these Terms, and we may ask you for new photos if the ones you sent cannot be analyzed.
8.1 Prices. Prices are shown at checkout, in the currency shown there. Any taxes that apply are calculated and shown at checkout.
8.2 Payment. Payments are processed by third-party payment providers, such as Stripe and Klarna, under their own terms. We do not store your full card details.
8.3 Automatic renewal. Your Membership renews automatically every year and we charge your saved payment method at the renewal price, unless you cancel before the renewal date.
8.4 Renewal reminder. Where the law where you live requires it, we email you at least 30 days before your Membership renews. The email tells you that your Membership will renew unless you cancel before the renewal date, and gives the renewal date, the price and how to cancel.
8.5 Price changes. If the renewal price changes, we tell you at least 30 days before your renewal date, and you can cancel before then.
8.6 Failed payments. If a payment fails, we may try again and may pause your access until payment is made.
8.7 Add-ons. Add-ons are one-time purchases attached to a Report, unless checkout says otherwise.
8.8 Promotional codes. Promotional codes have no cash value, can only be used once and cannot be combined unless the offer says so. We may cancel a code that is misused.
8.9 Pricing errors. If we show an obviously wrong price, we may cancel the order and refund you in full.
8.10 Payment disputes. If you have a problem with a charge, please contact us first at [email protected] so we can fix it quickly. If you dispute a charge with your bank or card provider, we may pause your account while the dispute is open.
9.1 You can cancel your Membership at any time in Settings, or by emailing [email protected]. Cancelling online is as easy as signing up.
9.2 When you cancel, automatic renewal stops and you keep access until the end of the membership year you have paid for. We do not refund the rest of the year, except as described in Section 10 or where the law requires.
9.3 After you cancel, we keep your photos, Reports and answers, so that you can come back to them. We email you 90 days and again 30 days before we delete them.
9.4 You can ask us to delete your account at any time by emailing [email protected]. We delete your account and its contents when we process your request, apart from records we must keep for legal and accounting reasons. When your account is deleted, your Membership is canceled. Deleted Reports cannot be recovered.
10.1 Before you submit. If you have not submitted any photos or questionnaire answers for an order, you can ask for a full refund of that order within 90 days of purchase. This does not apply to Membership renewals, which are covered by Section 10.5.
10.2 After you submit. Once you have submitted photos or answers for an order, or we have started work on it, we cannot offer a refund, except as described in these Terms or where the law requires. If you are not happy with your Report, you can ask for a rework (Section 11).
10.3 Express Delivery. The Express Delivery fee cannot be refunded once any part of the order has been delivered.
10.4 How refunds are paid. We refund to your original payment method, in the currency you paid, within 14 days of approving the refund. Your bank may take a few more days to show it. When we refund a Membership, it is canceled and your access ends straight away unless otherwise agreed in writing by us.
10.5 Renewals. If your Membership renews automatically, you can ask for a full refund of the renewal payment for any reason within 14 days of the renewal date, by emailing [email protected]. After those 14 days, renewal payments are not refundable, except where the law requires.
11.1 If you are not satisfied with your Report, you can ask the Care Team for one free rework within 14 days of delivery.
11.2 A rework reviews and corrects your Report using the photos and answers you originally submitted. We only use new photos if we ask you for them because the originals could not be analyzed properly. A rework is not a new analysis.
11.3 After 14 days, or if you want a new analysis with new photos, you can buy a new Report or wait for your Membership renewal.
11.4 If your Report contains a clear error on our side, such as the wrong photos or someone else's information, tell us and we will fix it free of charge, whenever you notice it.
12.1 You agree not to:
13.1 The Site, our software, models, methods, Reports (apart from Your Content) and everything else we create belong to Qoves or our licensors.
13.2 We give you a personal, non-transferable license to use your Report for your own non-commercial purposes. You may share it with your doctor or another practitioner you are consulting.
13.3 If you send us suggestions or feedback, we may use them without paying you or owing you anything.
13.4 "Qoves" and our logos are our trademarks. You may not use them without our written permission.
14.1 Our Reports and the Site may mention or link to products, services or providers that we do not control. We are not responsible for them, and your use of them is under their own terms.
15.1 We may suspend or close your account if you break these Terms, use the services fraudulently or unlawfully, misuse refunds, reworks or payment disputes, are abusive to our staff, or if we need to protect other customers or comply with the law. We will tell you why unless the law stops us.
15.2 Sections 6, 7.5, 13, 16, 17, 18, 19 and 21 continue to apply after your account is closed.
16.1 We provide our services with reasonable care and skill. Beyond that, and to the extent the law allows, the Site and our services are provided "as is" and "as available", without any other promise, including any promise of a particular result or appearance.
17.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.
17.2 To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, business or opportunity.
17.3 To the extent the law allows, our total liability to you for all claims relating to our services is limited to the greater of the amount you paid us in the 12 months before the claim and US$100.
17.4 We are not responsible for treatments, procedures or products provided by others, or for their results.
18.1 If you live in the United States, you agree to cover our reasonable costs and losses from claims by others that arise because you broke these Terms, for example by uploading someone else's photos. This does not apply to the extent the claim was caused by us.
19.1 Talk to us first. If you have a problem, email [email protected] and tell us what happened and what you would like us to do. We will try to resolve it within 30 days. Please give us that chance before starting any formal proceedings.
19.2 United States: individual arbitration. If you live in the United States and we cannot resolve a dispute informally, you and Qoves agree to resolve it by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Either of us may instead bring an individual claim in small claims court. You and Qoves each waive the right to a jury trial and to take part in a class action, class arbitration or other representative proceeding. Where 25 or more similar claims are brought by the same or coordinated counsel, they will be administered in batches as the arbitration provider decides. If the class action waiver is found unenforceable for a particular claim, that claim must be brought in court and not in arbitration.
19.3 Governing law and courts. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules. Subject to Section 19.2, disputes will be decided by the state and federal courts located in Delaware.
20.1 We may update these Terms, for example when our services or the law change. We show the version number and effective date at the top.
20.2 We keep a record of which version of these Terms you accepted, and previous versions are available on request at [email protected].
21.1 Entire agreement. These Terms, together with anything you agree to at checkout, are the whole agreement between you and us about our services.
21.2 Severability. If a court finds part of these Terms unenforceable, the rest stays in force.
21.3 No waiver. If we do not enforce a right straight away, we can still enforce it later.
21.4 Transfer. We may transfer our rights and obligations under these Terms to an affiliate or to a business that acquires Qoves or part of it, and we will tell you if this happens. You may not transfer your rights or obligations to anyone else.
21.5 Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control. If this happens, we will tell you and do what we reasonably can to limit the effect.
21.6 Electronic communications. You agree that we can send you notices, agreements and other communications electronically, by email to the address on your account or in your account, and that these meet any legal requirement for written communications.
21.7 Third parties. Only you and Qoves have rights under these Terms.
21.8 Language. These Terms are written in English. If we provide a translation, the English version applies.
Qoves Inc., 1209 Orange Street, Wilmington, DE 19801, United States
General questions, cancellations and refunds: [email protected]
Privacy and data requests: [email protected]